Our Team

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  • Since founding Lucid Medical Solutions in 2017, Susie has grown the company from a regional billing service into a nationwide revenue cycle powerhouse for specialty healthcare practices. With a background on the clinical side of healthcare delivery, she brings a firsthand understanding of the operational, documentation, and care-delivery realities that shape reimbursement outcomes. She has used that perspective to design a revenue cycle platform that speaks directly to the clinical, administrative, and payer challenges that burden every side of the system.

    Her leadership centers on accuracy, compliance, and long-term collaboration. Susie is recognized for a disciplined, compliance-first approach to RCM and a belief that revenue integrity is essential to sustainable patient care. She works closely with specialty practices to align clinical delivery, payer requirements, and operational systems, helping organizations navigate complex reimbursement environments with clarity and confidence. Her perspective continues to shape Lucid’s role as a trusted advisor to healthcare leaders seeking durable, ethical, and scalable revenue cycle solutions.

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  • Justina leads delivery operations, compliance, and communications, ensuring clarity, consistency, and accountability across the organization. With a background in human resources, she brings a deep understanding of how people, process, and policy intersect, and translates that perspective into disciplined internal workflows and well-designed operating systems.

    She plays a central role in aligning teams, systems, and governance to support reliable execution and a client-centered experience. Her work focuses on building scalable operations and durable partnerships that support long-term growth and trust.

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  • April oversees daily operations and administrative workflows at Lucid, bringing extensive management experience across healthcare operations, clinical coordination, and medical administration. She has led teams in advanced wound care, plastic surgery, dermatology, and ophthalmology, building reliable systems, developing high-performing teams, and keeping complex operations running smoothly.

    Known for her steady leadership, attention to detail, and collaborative approach, April helps Lucid operate with consistency and scalability while supporting a team that is skilled, trusted, and genuinely enjoyable to work with. She has a knack for spotting patterns early, anticipating challenges before they surface, and offering quiet, well-timed solutions, often with a small “spoiler alert” that reminds everyone she is paying very close attention.

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  • Tyler leads Lucid’s compliance oversight, ensuring revenue cycle workflows align with CMS guidance, payer policy, and evolving regulatory standards. With a background in military service and complex operational systems, he brings a disciplined, systems-oriented approach to risk management, audit readiness, and documentation control.

    By embedding compliance into daily operations rather than treating it as a reactive function, Tyler helps protect both providers and patients while supporting accurate, defensible reimbursement. His perspective emphasizes prevention over correction, building controls that scale with the organization and remain resilient as regulations evolve.

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  • Kristin is a Registered Nurse (RN), Certified Wound, Ostomy, and Continence Nurse (CWOCN) & Certified Wound Healing Specialist (CWHS), whose clinical background forms the foundation of her work in healthcare compliance and revenue integrity. 

    After years in direct patient care, she now focuses on ensuring documentation, coding, and billing accurately reflect the care delivered. Drawing on both deep clinical training and personal experience as an ostomate, she supports providers in navigating complex regulatory requirements with clarity, precision, and confidence, helping LMS clients achieve compliant, sustainable reimbursement.

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  • TJ serves as the primary point of contact for client partnerships, helping ensure revenue cycle operations remain accurate, responsive, and aligned with each practice’s goals. He specializes in provider credentialing and onboarding, bringing a service-oriented approach that emphasizes clarity, efficiency, and dependable follow-through.

    With a background in product design and process improvement, TJ focuses on building workflows that support quality at scale and reduce friction for both clients and internal teams. Known for his approachable style and steady commitment to results, he brings both precision and personality to his work, and outside the office continues to explore his creativity as an artist with a lifelong interest in cartoons.

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  • Bobby leads finance and accounting functions at LMS. He brings nearly a decade of experience in accounting and finance, along with a strong foundation in customer service from prior roles in retail and hospitality, before transitioning into healthcare.

    Bobby applies his diverse background to safeguard the company’s financial health and support senior leadership with thoughtful financial planning. His work spans payroll operations and close collaboration with human resources, allowing him to address employee questions with clarity while upholding compliance and consistent communication.

Core Values

Our values shape how we work with clients and with each other. They guide how we communicate, how we make decisions, and how we show up as a long-term partner in complex reimbursement environments.

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Compassion

We approach every interaction with empathy, recognizing the human impact behind every claim and every patient.

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Transparency

We communicate openly and clearly, giving our partners confidence in every decision and action.

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Education

We equip providers with knowledge and resources that strengthen their practices and support better outcomes.

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Trust

We earn trust through reliability, follow-through, and respect for commitments, both big and small.

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Collaboration

We integrate our expertise with our clients’ teams, achieving stronger results together than either could alone.

Our Achievements

Titan Gold, Titan Silver, Titan Awards

  • The Health Products & Services award spotlights Lucid Medical Solutions for its pioneering advancements and transformative influence within the healthcare sector, celebrating remarkable achievements and setting new standards for industry leadership.

  • Finance silver winner award acknowledges the innovation and impression Lucid Medical Solutions had when it came to the claims and revenue of the wound care medical billing industry. Where we set new standards and provided efficiency to our clients in claims. 

  • This award recognizes the significant strides Lucid Medical Solutions has made in the wound care medical billing industry. Since 2022, we have experienced substantial financial growth in both claims and partnerships. Our dedication to effective services and professionalism has driven measurable improvements across the industry, leading the judges at the Titan Awards to honor us with the Silver Award for Company & Organization.

Silver trophy Stevie award, women in business, financial services medical service RCM

  • Company of the Year : Financial Services


    Lucid Medical Solutions, founded and led by Susie Kamien with a team of 14 women, stands out internationally for transforming advanced wound care billing. Through innovative technology and strong partnerships with Medicare and major insurers, Lucid processes claims in just 21 days—well ahead of industry averages. The company’s commitment to rigorous compliance has resulted in a 100% Medicare audit success rate and a 50% reduction in denied claims. Lucid’s achievements in operational excellence, industry leadership, and a supportive workplace culture make it a distinguished candidate for the Stevies International Business Awards.

  • Company of the Year : Business Services with more than 10 Employees


    Lucid Medical Solutions, led by founder Susie Kamien and a team of 14 women, is redefining excellence in health financial services and advanced wound care billing. With an employee-focused culture and strategic partnerships with Medicare and top insurers, Lucid accelerates claim payments to just 21 days—outpacing industry standards. The company’s rigorous compliance and training also deliver a 100% Medicare audit success rate and a 50% reduction in denied claims. Lucid’s achievements exemplify women’s leadership, innovation, and a commitment to setting new benchmarks in healthcare billing, making it a distinguished contender for the Stevies for Women in Business Award.

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  • Healthcare Products or Services

    Lucid Medical Solutions embodies Globee Leadership Award values through innovation and measurable results. Leveraging advanced technology, Lucid processes most claims within 21 days and has halved denied claims while doubling verification speed. With patient and claim numbers surging since 2023, Lucid sets the standard for industry excellence.

  • Lucid Medical Solutions stands as a leader in the financial services and medical billing industries through its unwavering commitment to quality, integrity, and innovation. By collaborating exclusively with thoroughly vetted partners, Lucid guarantees exceptional care and high standards for all stakeholders. The company's comprehensive compliance training ensures partners excel in regulatory and operational excellence. Driven by a people-centric culture grounded in flexibility and empathy, Lucid Medical Solutions continues to inspire positive change, distinguishing itself as an exemplary contender for the Globee Leadership Awards.